Loading... Please wait...
  • My Account
  • Order Status
  • Wish Lists
  • Gift Certificates

Our Newsletter


Terms & Conditions

Welcome to our eROLJ.com. Browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ROLJ’s relationship with you in relation to this website. The term “eROLJ” or ”ROLJ” or “us” or “we” refers to the owner of the website can be contacted through email or our website (link to contact us). The term “you” refers to the user or viewer of our website. When you buy, check-out and pay from our website, you must Read and Agree to our Terms and Conditions including those specified in the item description. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without ROLJ’s prior written consent.

Notice: We reserve all rights to make modifications, delete or add new terms and conditions to this list

100% SATISFACTION GUARANTEE! or YOUR MONEY BACK

(Must return within 14 days)

Item is packed, sealed in a clear plastic. We accept returned item(s) only if the seal is not broken. Item(s) must be received within 14 days. Shipping both ways and handling is not, repeat, NOT refundable. Delivery confirmation service or tracking number is required when returning the item(s). We will make a refund as soon as we received the item back in same condition when item(s) shipped to buyer only. Buyer is responsible for return shipping cost. We are sorry, no exchange.  We regret that playmatXpress is not covered if your image or images was or were manufactured as is.  It is very important that you are certain to the quality, color, size and ratio of your own artwork prior to ordering and submitting your own design.

DOMESTIC HANDLING TIME
Will usually ship within 2 business days of receiving cleared payment.

PRODUCTION TIME FOR FULL CUSTOM AND PERSONALIZED PLAYMAT
Please allow 2-4 working days production time after you approved your previews or when you agree for production.  PRODUCTION TIME -  is the time we need to manufacture your playmat to include Quaility Inspection and Assurance.

ARTWORK REQUIREMENTS
Client(Customer) providing artwork is responsible for all artwork releases, permissions and licenses.

HOLD HARMLESS
The customer/client will defend and hold ROLJ, Inc. or eROLJ.com harmless in any suit or court action brought against ROLJ, Inc. or eROLJ.com by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where ROLJ, Inc. or eROLJ.com , acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in ROLJ, Inc. or eROLJ.com’s sole judgment is an infringement on a trademark, trade name, service mark, copyright belonging to others, or in a suit or court action brought against ROLJ, Inc. or eROLJ.com for actions of the customer’s employees which may occur.

INDEMNIFICATION
You agree to defend, indemnify and hold harmless ROLJ, Inc. or eROLJ.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of ROLJ, Inc. or eROLJ.com. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.


SHIPPING DELIVERY TIME

Is similar to the package transit time - when the package is received by our carrier to the final destination for domestic shipping  or the country of final destination for international shipping.

Expedited or Express (EMS) Shipment: If you require fast shipment, please contact us. Additional charges may apply.

Domestic Orders: 2-3 Day Packages (Priority Mail ®). For fast shipping, please contact us. Additional charges may apply.

PAYMENTS

For International Orders: Payment using any Credit Card or Debit Cards (with Credit cards logos) and PayPal is recommended.

For Money Orders: Money order must be made payable to "ROLJ" and must be in U.S. Dollars – No exception please. Money Order drawn from a bank or financial institution is highly recommended to speed up the payment verification and shipping process. We will promptly communicate with you once you bought the item.

IMPORT DUTIES AND TAXES

We are not liable for the Import Duties or Taxes, if any, levied by your country. Most countries do not charge any Import Duties. However, we recommend that you confirm the same with your Local Import Duty Helpline.