You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the item was shipped to the buyer for FREE, actual shipping cost is not refundable if the return is a NOT a result of our error (accidental order, change your mind, don't need it anymore, etc.) and a 10.00 USD re-stocking fee will assessed or deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We have the full disposition rights of any return item.
2012 Holiday Shipping Schedules Click Here.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For Domestic Orders Shippings Available; 2-5 business days Packages (Priority Mail ®), 5 or more business days Standard (Parcels). For fast shipping, please contact us or choose Express Mail. Additional charges may apply.
For International Orders; Payment using Credit, Debit and Gift Card, and PayPal is recommended.
For Money Orders: Money order must be made payable to "ROLJ" and must be in U.S. Dollars – No exception please. Money Order drawn from a bank or financial institution is highly recommended to speed up the payment verification and shipping process. We will promptly communicate with you once you bought the item.
For Fast Shipment: If you require fast shipment, please contact us. Additional charges may apply.
IMPORT DUTIES AND TAXES
We are not liable for the Import Duties or Taxes, if any, levied by your country. Most countries do not charge any Import Duties. However, we recommend that you confirm the same with your Local Import Duty Helpline.